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| Spain | 1-3 working days |
|---|---|
| MAIN EU | 2-4 working days |
| ROE | 4-7 working days |
| ROW y EEUU | 10-15 working days |
Carethy operates and delivers to 139 countries worldwide. Each country is part of a group of countries, namely; Spain, Main EU, ROE, USA and ROW. To consult the group to which the destination country belongs, please consult the following link.
Country Groups| Spain* | MAIN EU | ROE | ROW y EEUU |
|---|---|---|---|
| Shipping companies | Shipping companies | Shipping companies | Shipping companies |
| Mondial Relay, DHL, Tourline SEUR | Mondial Relay, GLS, DHL, Redur*, Tourline | GLS*, DHL Express, DHL, Spring** | DHL*, Spring* |
| *Except the Canary Islands. Shipments to the Balearic Islands have a supplement of 5€. | *Once the order arrives to the destination country, the delivery will be made by the local post office. | *In the absence of anyone to receive the order, the carrier may deliver it to a neighbor or leave it at the nearest collection point, without prior notification. | *Once the order arrives to the destination country, the delivery will be made by the local post office. The order will be subject to customs inspection, so any additional charges and/or documentation required by the authorities must be provided by the customer, within the time frame indicated. |
| Next day delivery service is available for all orders placed before 11:00 a.m. Monday through Thursday (excluding holidays), only for products in stock. | Next day delivery service is available for all orders placed before 11:00 a.m. Monday through Thursday (excluding holidays), only for products in stock. | *Once the order arrives to the destination country, the delivery will be made by the local post office. The order will be subject to customs inspection, so any additional charges and/or documentation required by the authorities must be provided by the customer, within the time frame indicated. |
The customer is responsible for all shipping costs, customs and administrative fees and assumes responsibility for any lost shipments from the carrier.
Once the order leaves Carethy's warehouse and the national territory, the shipping company will be responsible for the state of the shipment (delays, damages, losses, etc).
When an order cannot be delivered due to reasons beyond Carethy's control, the full amount of the purchase will be refunded, minus the costs incurred in shipping and returning the parcel.
If the order is returned due to customs problems, wrong address or absence on the day of delivery, the shipping costs will not be refunded, and the corresponding amount will be paid as soon as the package arrives at our warehouse.
If for any reason, such as a change of mind, the customer wishes to return the order, a return transaction fee will be charged (check with Customer Service for the cost in each case).
If you wish to make a claim related to transport damage, this must be done within 48 calendar hours of receipt of your order, it must be done through our support centre. After confirming any claim, the corresponding amount will be paid through the same payment method used in the purchase. In order to cover this type of incident, you can contract YOGA Guarantee.
The client has 14 days from the day you receive the product to return it. Before making any return, the client must contact our Customer Service to communicate it and to receive help in the process.
Upon receipt of the returned goods, the amount paid on the product will be refunded within 10 days.
Non-defective products can be returned within 14 days of delivery, in their original condition and with the returns form properly filled out. The amount of the order will be refunded less the shipping cost. The shipping costs will not be applicable in the event that an incorrect item has been shipped.
In order to make a return, the customer must assume the costs of returning the product. In the event that the return is due to a damaged product or the delivery of a wrong product, our Customer Service must be contacted immediately.
